KSP Portal - Home

How do I download the Kulim Smart Pay app?

Users may download the Kulim Smart Pay app via Apple App Store or Google Play Store or Huawei AppGallery.

Does the Kulim Smart Pay app come in multiple languages?

The Kulim Smart Pay app comes in either Bahasa Malaysia or English.

What is the minimum operating system requirements needed to run the Kulim Smart Pay app?

To successfully run the Kulim Smart Pay app, users will need to have the following operating systems:

i. Andriod version 5.0 and above;
ii. iOS version 12.1 and above.

I have two cars and a motorcycle at home. Do I need to create a new account for my other vehicles?

The Kulim Smart Pay app allows for multiple vehicles to be registered from a singular account. This also means that a single account can be used to pay for parking and/or monthly passes for multiple registered vehicles.

Currently, I do not have access to my smartphone. How do I purchase monthly passes?

Users may access their respective Kulim Smart Pay account via the Kulim Smart Pay Portal to purchase monthly passes.

Can I use the KSP app to reserve user parking space for several hours/ days?

The Kulim Smart Pay app does not allow for any sort of parking space bookings. The app only allows users to find the nearest parking spaces, pay for parking/ purchase monthly passes, and pay for compounds.

Are there other ways for me to pay for my parking or purchase monthly parking passes?

Users who do not have access to smart devices can pay for their parking/purchase their monthly parking passes via the following:

i. Electronic parking coupons (e-Coupons) which are sold through parking agents.
ii. Payments can be made with the help of friends and family.

Which browser is best suited to use the Kulim Smart Pay Portal?

Users can access the Kulim Smart Pay portal with whatever browser they have on their computer/laptop. However, for best results, users are encouraged to use:

i. Chrome Version 73
ii. Internet Explorer 11

Is my personal data stored within the Kulim Smart Pay app safe?

All public user data is protected under the Personal Data Protection Act (“PDPA”). Kulim Smart Pay app does not share public user information with third parties.

I recently lost my phone. How do I recover my Kulim Smart Pay account?

Users can download the Kulim Smart Pay app into their new smartphone device and register using the user’s same phone number. The user’s account will then be safely restored.

What are the payment modes available to purchase credit my Kulim Smart Pay app?

The payment modes available to purchase credit your Kulim Smart Pay app are Credit/ Debit Card, FPX & e-Wallet.

What is the maximum value for each Credit Purchase transaction?

The maximum value for each transaction is RM200.00. Users can make multiple transactions without limit.

I have a certain amount in my Kulim Smart Pay app which I have no intention of utilising. Can I get back my money?

The Kulim Smart Pay app does not allow for any refunds of any made transactions within the app.

Who should I call if I have any further questions or concerns regarding the Kulim Smart Pay app?

For further inquiries, kindly contact our dedicated helpdesk at:

Telephone No : 1-300-13-3088 | 03–8026 8180
E-mel : support_ksp@htpsmartsolution.com.my

Can I use multiple vehicles for a single monthly pass purchase?

No, a single monthly pass purchase in the Kulim Smart Pay app cannot be shared with multiple vehicles. The Kulim Smart Pay monthly pass behaves just as the physical monthly pass sticker before it. Each monthly pass purchased is unique, tied only to one vehicle.

Is the monthly pass transferable to another vehicle?

Monthly passes are non-transferable, as the purchases are fixed with their designated licence plates.

How do I check the status of my monthly pass?

The status can be checked through the ’Monthly Pass’ screen within the app.

How can the enforcer confirm the status of the monthly pass?

Enforcers may conduct checks via their own smart devices.

How can we help?

General Questions